Shipping and delivery FAQ

WHERE ARE YOUR ORDERS SHIPPED FROM?

Orders are shipped worldwide from Hong Kong.

DO YOU SHIP WORLDWIDE?

Worldwide shipping is available to most countries around the world that are served by Hong Kong Post. Excluded countries will not appear at checkout. Apologies for any inconvenience.

WHAT IS THE ESTIMATED PROCESSING TIME FOR ORDERS?

Orders will be dispatched within 3 to 5 days of payment being processed. Kindly note that orders placed during weekends or holidays will be processed on the following business day.

Each product is carefully packaged to ensure that it arrives at your hands in perfect conditions. Orders containing multiple items, will be consolidated whenever possible.

Your order will be delivered directly to your front door.

WHAT ARE THE SHIPPING COSTS?

Hong Kong delivery

40 HKD flat rate shipping via Hong Kong Post

International shipping

65 HKD flat rate shipping via Hong Kong Post

WHO PAYS FOR CUSTOMS & IMPORT CHARGES?

For some countries customs and import duties are charged once the parcel reaches its destination. Unfortunately, I do not have control of these charges and they must be paid by the customer. To avoid any unexpected surprises, I suggest you check out what import charges may apply before you order.

DO YOU ACCEPT RETURNS?

All items are final sale.

I HAVE ANOTHER QUESTION

I’m here to help. Please email your question at info(at)gina-maldonado.com